PROFESSIONAL SUMMARY

OPERATIONAL STRATEGIST & ARCHITECT – Turning complexity into concrete initiatives that improve customer outcomes, operational efficiency, and business scale. Ensuring companies execute at the level their growth strategies require.
EXECUTIVE RESOURCE AND ADVISOR – Trusted to solve challenging problems that impact growth. Translating ambiguous directives into impactful systems that enable growth, improve cash flow, and stabilize operations. Leading through crisis to stabilization.
CROSS-FUNCTIONAL INTEGRATOR – Aligning disparate parties and teams around a common goal. Clarifying purpose. Driving towards transformation. Developing teams of committed business partners.

CORE COMPETENCIES

Strategy, Operations & Execution

  • Operations Strategy & Execution
  • Enterprise Operating Models
  • Strategic Planning & Prioritization
  • Organizational Scaling & Transformation
  • Executive Decision Support
  • Change Management & Adoption
  • Business Case Development
  • Risk Assessment & Mitigation
  • Ambiguous Problem Solving
  • Systems Thinking & Process Design

Cross-Functional Influence

  • Executive Stakeholder Management
  • Cross-Functional Alignment (Ops, Sales, Finance, HR, Product, Marketing)
  • Leading Without Authority
  • Executive Communication & Storytelling
  • Internal Consulting / Thought Partnership
  • Governance & Decision Frameworks
  • Board- and C-Suite-Ready Deliverables
  • Cross-Functional Leadership

Program & Project Management

  • Enterprise Program Management
  • Complex Initiative Ownership
  • M&A Integration & Divestiture Readiness
  • PMO & Operating Cadence Design
  • OKRs, KPIs & Performance Management
  • Dependency & Risk Management
  • Vendor & Partner Coordination

People Leadership & Org Design

  • Building & Scaling High-Performing Teams
  • Manager & IC Development
  • Workforce Planning & Role Design
  • Talent Enablement & Training Programs
  • Succession Planning
  • Culture Building Through Change

Financial & Commercial Acumen

  • Budget Ownership
  • Vendor Negotiation & Cost Optimization
  • Contract Strategy & Procurement
  • ROI & Impact Analysis
  • Cost Controls & Operational Efficiency
  • Revenue Cycle & Claims Optimization

Systems, Data & Tech Enablement

  • Systems Strategy & Platform Selection
  • CRM / EMR / RCM Implementations
  • Systems Integration (CRM ↔ EMR ↔ Billing ↔ Marketing)
  • Business Intelligence & Executive Dashboards
  • Power BI, KIPU BI, Excel (Advanced)
  • Data Governance & Reporting Standards
  • Workflow Automation & Tool Rationalization

Customer & Client Excellence

  • Internal Customer Enablement & Support
  • External Client & Partner Support
  • High-Touch Stakeholder Service Models
  • Service Design & Experience Optimization
  • Escalation Management & Issue Resolution
  • Hospitality-Level Service Standards

Ops Resilience & Crisis Leadership

  • Crisis & Incident Management
  • Business Continuity Planning
  • Disaster Recovery Operations
  • Compliance & Regulatory Readiness
  • Health, Safety & Duty of Care
  • Rapid Response & High-Pressure Decision-Making

Growth, Scale & Transformation

  • M&A Due Diligence & Integration
  • Organic Growth Enablement
  • Platform Consolidation Post-Acquisition
  • New Market / Service Line Launches
  • Change Adoption at Scale

Communication & Execution Tools

  • Executive Presentations & Briefings
  • Data-Driven Storytelling
  • Process Documentation & SOPs
  • Training & Enablement Materials
  • Meeting Cadence & Operating Rhythm Design

PROFESSIONAL EXPERIENCE

Discovery Behavioral Health

Irvine, CA

PE-sponsored by Webster Capital. Nationwide multi-center treatment program with research partnerships with some of the most prestigious teaching hospitals in the US.

August 2013 – Sep 2025

Vice President of Clinical Applications

Apr 2024 – Sep 2025

Promoted to own larger segment of core platforms including Salesforce and admissions platforms as well as EMR, billing, collection, and alumni follow up systems aligning technology with operational and business priorities. Continued scaling of processes, systems, and governance to support enterprise growth.

Director of Clinical Applications

Nov 2021 – Apr 2024

Recruited by Vice President of IT to work at enterprise level to oversee EMR, billing, and collection platforms design and implementation across the entire in-house patient journey. Standardized workflows and governance across 100+ locations.

Director of Business Operations, Cliffside Malibu

Aug 2013 – Nov 2021

Multi-facility substance abuse treatment center serving high net worth and high profile individuals.

Hired by owner to be manage social media and other operational tasks. Promoted quickly to oversee business operations and serve as de facto Chief of Staff. Oversaw operations and maintenance of 15 facilities.

Retained after the sale of Cliffside Malibu to Webster Capital, a PE firm to ensure operational continuity and play a pivotal role in company’s scale up strategy. Continued oversight of facilities ensuring high quality of care levels.

iOva Communications

Thousand Oaks, CA

Social Media and SEO Specialist

Apr 2024 – Sep 2025

Hired part-time and quickly promoted to full-time after demonstrating dexterity learning platforms like WordPress and Google AdWords and leveraging previous experience managing social media while at Universal Music Group.

EDUCATION & CERTIFICATIONS

  • Music Business Certificate | Musicians Institute – Hollywood, CA

    Rigorous, industry-led program specializing in 360-degree artist development, covering entertainment law, global publishing, A&R strategy, and high-impact tour management.

  • B.A. Anthropology | University of California – Santa Barbara, CA

    Developed a sophisticated framework for analyzing complex human systems, focusing on the intersection of cultural dynamics, social behavior, and organizational structures. Drives an ability to anticipate organizational friction and engineer “human-centric” systems that ensure strategy actually translates into action.

  • Psychology Studies | UC Riverside & UC Santa Barbara

    Comprehensive four-year curriculum focused on human behavior and social systems. This foundation informs my approach to high-stakes communication, conflict mediation, and organizational health in fast-paced environments.